Chiropractic Marketing Programs that
Generated 80 New Patients Per Month
BY: MIKE HAMILTON // OWNER, INCEPTION ONLINE MARKETING
Before starting Inception Chiropractic Websites my wife and I owned a very successful chiropractic practice where we averaged over 80 new patients per month. You may not want to generate numbers like that, but you must be curious about how we did it? Chiropractic Marketing doesn't have to be hard, but it does take some time and commitment.
I'm not selling anything here. It's literally everything we did for marketing in full detail. All the printouts, handouts, and videos you need to understand how we did it.
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Internal Chiropractic Marketing
Internal chiropractic marketing is often overlooked. Most doctors are looking for home runs instead of looking for a bunch of singles. The bedrock of any marketing program has to start with internal marketing systems. They are often the easiest to do, and the most cost effective. Take a look at the chiropractic marketing ideas below, and pick the programs that fit your practice.
1. Patient Appreciation Days
The first, and most effective internal marketing program, would have to be “Patient Appreciation Days“. Now this type of chiropractic marketing does not have to be a big deal. Put a white board up in each of your adjusting rooms with a message about the upcoming event. Put some balloons on the board as well as the front desk, and tell your patients that you’re having a special day where they can bring in friends and family members to some special that you’re offering. Make sure your staff is also doing this at the front desk, and giving patients simple handouts.
We did patient appreciation days every other month, and they consistently produced 15 new patients. We did not do a big giveaway, and we spent very little money on the event other than balloons. PAD’s just became a part of our monthly schedule. We didn’t have to think about when we were going to do them or how we were going to promote them, our staff just started the process every two months as we hit those calendar days.
2. In Office Lectures
In office lectures are a part of many practices. This form of chiropractic marketing can be a great way to educate patients, but they are traditionally not a good way to generate new patients. General health talks can be interesting to some of your current patients, but they are not a very big draw for potential new patients.
The way to overcome this is by thinking outside the box. What if instead of doing a talk on posture you did a talk about weight loss? If you pick a topic that more people are interested in, you will have a larger pool to draw from. It’s also critical here to have all the traditional marketing pieces in place.
- Compelling Title or Name for Your Event
- Call to Action
- Limited Availability
- Social Proof
Instead of setting up a boring talk, take the time to put together a can’t miss event. Create a buzz around it, and watch your new patient numbers grow.
3. Office Appearance
An area that most doctors forget about, in the area of internal chiropractic marketing, is the overall look of their office. If patients don’t feel comfortable in your practice, they are unlikely to become regular patients. They are also much less likely to send in referrals. The list below will give you a few things to think about in the way your office is setup.
- Wait time should be 5 mins or less.
- Give patients something to occupy their time (Magazines, Plants, Aquarium, TV, etc…)
- Give them social proof to look at on the walls.
- Exceptionally clean bathrooms.
- They should feel at home when they are there.
4. Birthday Cards
Birthday cards have been used as a patient retention, and reactivation tool, for decades. I think the key here is personalization. Just sending a cheap postcard in the mail has very little impact. Think about how you can make that card exceed their exceptions.
How can you make it stand out to show the patient that you are an exceptional doctor. Putting just a little bit of extra effort in can result in an exponentially better result. Put this same kind of thought into all of your chiropractic marketing procedures, and you will have all the new patients you need.
5. Personal Notes
One of the things we used to do for re-activations in our practice was to write personal notes. In fact we actually had our staff do this for us when they had free time. We had our staff write a small note that said something to the effect of, “Hi Sue…Dr. Aimee wanted me to send a note to you today to see how you are doing. Please give us a call if there is anything we can do to help you.”
You would be surprised at how many patients called our office when we did that. Not all of them scheduled, but they were happy that we cared enough to think about them. Guess where they went when they felt they needed care again?
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6. Personal Voice Messages
This is something that I learned recently, but that I believe would work well to reach out to past patients. During my day I answer a lot of emails. My fingers actually get sore from typing all day long, but about six months ago I discovered something that saves me time, and impresses clients that get my messages.
I bought myself a good quality microphone (Rode Pod-caster), and I use my computers internal voice recording function to record my voice. When people get my email it tells them to click on the attached audio file. They get a high quality, very personal, well thought out, voice message from me. I’m able to give them more detail than I could type to them, and it’s much faster for me. It’s a win win on both sides.
My idea here is that this would be an awesome way to do re-activations. How cool would it be for a patient to get a personalized voice recording in their email from you asking them about how they are doing? You could sit down and knock out a dozen of these every day in a few minutes.
7. Email Newsletters
The majority of chiropractors that use newsletters today are using some kind of canned newsletter from a company that sells them. This boring information is then passed out to your patient base with the hopes that they will in some way be excited by it. I’ve yet to meet a chiropractor that is expanding his or her practice with this useless tool.
Newsletters can be outstanding, but you have to put some time into them. Your patients have to know that you actually wrote it before they are going to spend their valuable time reading it. In this day and age your newsletter does not have to be written at all. You could record your voice or do a video as an email newsletter. There are so many efficient, and low cost ways, to reach out personally to your patients.
If you are going to purchase a newsletter I do have an option for you. I’ve been very impressed by the work that Dr. Jerry Kennedy has done. You can find his information at this link: http://blacksheepdc.com/inside-out-written-newsletter-for-chiropractors/.
8. Internal Patient Dinners
Internal patient dinners can be an effective way chiropractic marketing program. The basic premise of this system is to invite about 10 of your best chiropractic patients to a free dinner with you. The catch is that in order to come to the dinner they have to bring at least one guest with them.
In my external marketing section you’ll see that I have another dinner program. That program is capable of producing very large numbers of new patients. The internal patient dinner program is by nature smaller. It does however work very well, and is less expensive than the much bigger external dinner program.
9. Office Giveaways
Office giveaways are often wrapped into patient appreciation days, but they don’t have to be. One of the very large practices that my wife and I worked in did regular office giveaways that typically matched the season. For instance in the summer they would giveaway a new grill or a really nice bike. In order to have a chance to win you had to give the office the names of friends or family members that might be interested in chiropractic care. For every name that you submitted you got an entry into the drawing. The office staff would then call all the leads, and invite them into the office for a special event of some kind.
This program took a lot of work, but resulted in large numbers of potential new patients when done correctly. A word of caution on this program is that you need to be careful with your state regulations. Every state is different about what you are allowed to do for contests or giveaways.
10. Two Card Mondays
On the opposite months of our Patient Appreciation Days we did our “Referral Card Program”. We had some really nice postcards produced by an online company that talked about a special for new patients. We date stamped the cards, and had our staff hand out two of them to each of the patients that came in that week. The staff simply handed them the cards and said “Hi Sue...You've had great results in the office, and we've enjoyed having you as a patient here. Here are two cards that you can give to family members or friends that you care about. It allows them to come in to be checked at not cost. They just have to come in before this date that I'll stamp on the card for you." We consistently generated 15 to 20 new patients each month from this marketing promotion.
Again, this was something that was just scheduled on the marketing calendar every two months. There was no thinking or work required from me to do it. The staff handled pretty much everything.
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External Chiropractic Marketing
The majority of our new patients came from external chiropractic marketing. I think we did everything that you have ever heard of, but when it comes down to it there were a few marketing activities that we really relied on. You don’t need to do everything here. In fact, I would say we never did more than 4 or 5 of these programs at the same time. It’s not about doing everything, it’s about picking a few things and doing them really well.
The most effective chiropractic marketing program that we used in all the years we practiced, was the implementation of multiple massage programs. Massage is a great way to break the ice with potential new patients, and your massage therapists can be great advocates for you.
Final Thoughts on Chiropractic Marketing
My wife and I had a chance to work with a few of the largest chiropractic offices in the world. What sets them apart from the rest of the pack is not more talent, but more focus. They spent a good deal of time every week working on marketing, and they were able to see possibilities that others overlooked. The more focus you have the more you will begin to see.
Sit down each week with a notebook and write down all the marketing ideas you can think of. Make a schedule for your office and stick to it. You’ll find that you’ll have to make changes on the fly, but I promise you’ll get very good at it. Before you know it you’ll be seeing over 100 new patients per month. The list of marketing ideas in this article is more than enough to accomplish that.
The crazy thing is that we never did all of these at the same time. I can only imagine how many new patients we could have had coming in if we were running all of the programs simultaneously.
If you have any questions you’re welcome to call. The team at Inception Online Marketing is happy to help.